How Do I Contact AirAsia?

How do I talk to a real person on Air Asia?

When you open the AirAsia support page, you will find the AVA chat icon at the right bottom corner of your screen.

Click it to open the chat window – you are ready to talk to AVA chatbot now.

Once you start a conversation, AVA will quickly display a list of most common topics such as: Booking a flight..

How do I get a refund from AirAsia?

How to request a refund onlineVisit on the floating AVA button on the lower right corner of your screen.A chat box will appear. … On the next menu, choose AIRASIA NEW REFUND REQUEST.More items…

Can I cancel a flight and get a refund?

Of course, if the airline cancels your flight — and you choose not to be rebooked on a new flight — you are entitled to a full refund, even if you’ve booked a non-refundable ticket. … If you notice a significant change, call the airline and request a refund, explaining that the schedule no longer works for you.

Does Air Asia give refunds?

Bookings paid via all modes of payment, except for Travel Agent booking and bookings paid in cash over our sales counters, will be refunded back to the original payment. … Credit Card / Debit Card – Refund will be reversed back within 7 calendar days to the credit or debit card used to pay for the booking.

How long does Air Asia take to refund?

30 working daysPlease note that the time frame of AirAsia’s refund process usually takes up to 30 working days (subject to respective bank procedures).

Can I reschedule my AirAsia flight?

Step 1: Log in to My Bookings and click ‘Modify’ for the particular booking you want to perform flight change. Step 2: In the ‘Edit Itinerary’ column, click ‘Change/Upgrade Flight’. Step 3: Select new travel date or time. Please note that the new departing flight must not be later than the original return flight.

Do airlines have to refund your money?

You are entitled to a full cash refund if the airline cancels, makes a significant schedule change or significantly delays a flight, so wait as long as possible to cancel. Unless a new law is passed, airlines won’t be required to give you a refund if you’re the one canceling.

How late can you cancel a flight?

The rules vary by airline, but typically the time difference must be at least one hour; on some airlines the minimum is two hours. If you’re hopeful the airline may end up canceling the flight, wait until the last minute to cancel. If you cancel the ticket, you may be charged a fee.

How much does it cost to cancel a flight?

Every major U.S. airline (except Southwest Airlines) charges penalty fees to change or cancel an economy fare flight. The fees, however, can vary from as low as $75 on a domestic flight to more than $500 on an international flight.

How can I contact AirAsia Malaysia?

1600 85 8888Call CentreCalling fromContact numberOpening hoursMalaysia1600 85 88889am – 6pm (GMT+8) Monday to FridayNew Zealand+64 9 887 69209am – 6pm (GMT+12) Monday to FridayPhilippinesSouth Korea050 4092 005258am – 5pm (GMT +9) Monday to Friday12 more rows

How do I contact AirAsia by email?


Can I cancel AirAsia ticket?

Once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable. However, you can get a refund on Passenger Service Charge (PSC). The Passenger Service Charge refund may only be made after the date of Departure.

How do I email airasia refund?

To request for a refund, the guest should send an email to You will receive an acknowledgment within 15 working days.